About Us

Babyboo is dedicated to offering stylish, high-quality dresses designed to bring elegance, confidence, and comfort to women around the world.

A large portion of our products comes from our global inventory, sourced from trusted textile facilities that meet high standards of quality, sustainability, and safety.

Each piece undergoes rigorous quality control for stitching and fabric durability, ensuring a premium finish and reliable fit.

Our global inventory allows us to maintain a wide variety of styles and continuously restock our most popular items, so you can find the perfect dress whenever you need it.

You can track your order at any time here on our website under MY ORDERS > TRACK ORDER, where you can view the complete shipment history.

If the tracking code appears as not found, don’t worry: this usually happens due to a delay in synchronization between the carriers’ systems, especially during the first few hours after shipment. The information is updated automatically.

If you prefer immediate confirmation, contact us via WhatsApp (43) 690-10681328 or at help@babyboo-dresses.com — one of our representatives will check the status of your order directly with the carrier.

Tracking updates depend on scans at each point along the delivery route, so it is normal for the status to remain unchanged for a few days while the shipment is in transit between distribution centers.

At Babyboo, we want you to love your purchase. Customers have 30 calendar days from the date the order is delivered to submit a request for an exchange or return.

Each type of request has its own specific channel and procedure, as described below. Using the correct channel ensures proper tracking of the request and compliance with the stated deadlines.

RETURN — BY EMAIL

1. Send your request to help@babyboo-dresses.com, including your order number and the reason for the return.
2. Send only one email and wait for our team’s response. Repeated messages may reset your position in the support queue and delay your request.
3. Once the return is approved, you will receive the return shipping label and instructions on how to send the item back.

COMPLIANCE INSPECTION

Every returned item is inspected upon arrival. We check for signs of wear, odors, makeup marks, alterations to the garment, and whether the original security tag linked to the item is present and intact.

Items showing signs of wear or without the original security tag will have the request denied.

This procedure protects the integrity of each garment and ensures that every product available in our store remains in proper condition, in accordance with our quality standards.

TIMEFRAMES AFTER RETURN SHIPMENT

Once the item is received at our exchanges and returns center, please allow 3 to 5 business days for the receipt to be registered and the inspection process to begin.

Once the inspection is approved, the exchange voucher will be issued within up to 5 business days.

For returns, the refund will be processed within up to 15 business days after approval.

Please keep the security tag attached to the garment while evaluating the product. Once the tag has been removed, the exchange or return cannot be accepted.

If you need to cancel your order, the request must be made within the first 24 hours after purchase confirmation, while the order has not yet been invoiced and remains at our facility.

Simply email help@babyboo-dresses.com and provide your order number. Once the cancellation is confirmed, the full amount will be refunded to the original payment method.

AFTER 24 HOURS

The order is invoiced and dispatched to the sorting center, leaving our facility. Once the order is in the carrier’s custody, it cannot be canceled, held, or redirected. Therefore, cancellations cannot be processed between dispatch and delivery.

AFTER DELIVERY

You have 30 calendar days from the date of receipt to request a return by emailing help@babyboo-dresses.com.

The item must be returned without signs of wear and with the original security tag intact. The refund will be processed within up to 15 business days after the return is approved.

Please review the size, style, and delivery address before completing your purchase. During the first 24 hours, adjustments can still be made at no additional cost.