Return and Refund Policy

Last updated: August 2026

At BABYGIRL, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we are here to help you resolve the situation quickly and efficiently.

1. Returns and Refunds

You may return most items within 30 days of delivery for a full refund or exchange. For a return to be accepted, the product must be unused, in its original condition, with all tags attached, and in the original packaging.

• To initiate a return, please contact our support team via email at help@babygirl-dresses.com and provide your order number.

2. Refund Process

• Processing Time: Refunds will be credited back to the original payment method used during checkout. Once we have received and inspected the returned item, please allow 5 to 10 business days for the refund to be fully processed.

• Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item). The customer is responsible for return shipping costs, except in cases where the item is damaged or incorrectly delivered.

3. Exceptions (Non-refundable items)

Certain types of items cannot be returned:

• Personalized or custom-made products.

• Gift cards and digital vouchers.

• Items explicitly marked as "Final Sale."

4. Defective, Damaged, or Incorrect Items

If you have received a damaged, defective, or incorrect item, please contact us immediately via email at help@babygirl-dresses.com and send us photos of the issue. In these cases, we will cover the return shipping costs in full and arrange for a free replacement or a full refund.